10 minutes 'til log-in time at heto si AL aligaga dahil ngayon lang nangyari ang 10 minutes pa lang eh hindi pa siya nakakalog-in. Usually he comes in 1 hour early and 30 minutes before avail time his tools are all set-up. He likes his efficiency, his tactic and methodology and those things are also what his supervisor likes about him. Pero ngayon, nalate siya. For some bizarre reason nalate siya at nasira ang perfectly planned itinerary niya. First he woke up late, then tumirik yung jeep na sinakyan niya papauntang bayan (nyeta! bakit pa kasi nag-jeep) and then pagdating sa bayan walang bus. Weird, he thought at pagdating sa Cubao it took him amost 15 minutes to ride an Ayala-bound aircon bus. These are the things he does in order to get to work. Some people may cringe at the very thought of commuting on a public vehicle in the wee hours of the morning, pero sanay na si AL. For some weird f*cking reason the universe conspired on making him miserable that day. Pero cool lang siya. He decided long ago, to just let everything take it's own course, be the water that flows with the tide. Syempre hindi dapat mawala ang composure kahit hectic, ika nga grace under pressure. One of his philosophies is to look composed and calm in the midst of calamity, which is usually everyday.
Feeling ni AL unkept nanaman ang kanyang buhok, pero what the heck! Never namang nag-matter sa kanya ang kanyang indifferent look. Quick "hi's" sa mga team mates at naghanap ng available station sa bay. Maraming nagtanong, anong nangyari sa kanya kahapon and then naalala niya na umabsent pala siya kahapon. At syempre, iba ang alam ng madla sa totoong nangyari at totoong dahilan why he decided to stain his perfcet attendance. Again, what the heck. Punched in in time, good he thought. At least no further salary deductions. Pull up citrix...breathe. An error message popped up. He's used to these kinds of things and his analytical mind prompted him to do the next logical thing...try it again. After several failed attempts naka-connect diyan. Punyetang server talaga. And then here comes Zarah na may daladalang 3 bagong team mates.
"Ayan si Al! Diyan kayo lumapit", then Zarah left. Zarah talaga...adik.
A confused look struck on Al's face. It took his neurons at least 10 seconds to process the train of thought. He introduced himself simply as Al, their team mate. Their immediate supervisor is on rest day so walang mag-aasist sa kanila. The new team mates introduced their names but as usual selective ang memory ni AL, in short hindi niya naalala ang names nila. He would just ask for their names and log ins later on, ang importante ay maka login sila dahil magfa-5 o'clock na. Mga kawawang nilalang, unang araw sa floor at walang supervisor. At dahil the team looks up to AL, he decided to switch to his valiant knight-in-shining armor, yun bang tipong there to save the day. At ayun nga, walang pakialam kahit hindi muna siya maka-log in. Naghanap ng 3 available stations malapit sa bay. Checked if the Avaya phones are suitable for NA use, tokens, headsets...hayz. Kahit hectic Al enjoys the rush of helping friends in need. He likes the feeling of being looked up to as someone who's mature and responsible and everyone who can count on. Once the new team mates are setteled, he began to think of his own, and like a buzzer beater he scores just in time. Saktong 5 am ang log in. It took him another 10 minutes (lagot sa NR) to pull up the necessary tools to make his 2 monitor screens look like an oversized jigsaw puzzle. Some people find his screen cluttered, but it has been insanely puposeful to him during his stay in PayPal.
Time to take in calls.
"Thank you for calling PayPal! My name is AL. may I have your name please?". He does his everything to lower down his voice during his opening spiel without sounding sleepy or bored. May tendencies kasi na kapag his usual pitch eh mapagod nanaman nang di oras ang vocal chords niya at pumiyok siya sa calls (which happens...a lot) or pagkamalan nanaman siyang babae ng bobong Kanong kausap niya. Blah Blah Blah. He only has to listen to a few keywords and he knows what the customer's problem or what he's yapping about. Click agad sa admin tools to navigate the page. Alam na ang resolution kahit walang kaharap na Knowledge Base. Astig di ba? Sabi nga ni Precious for 5 months magaling na si AL. Marami ding nagsasabing magaling siya sa calls and he has awards and some Kudos to back it up. he just takes every comment in stride since he doesn't want people to think that he's a smart ass. Besides sanay na sanay na siya sa fake humilty routines eversince college. Siya ang walking Kbase, Ambie-kuno, pseudo-SA at CS questions ng team. Kahit mga mas tenured pa sa kanya nagtatanong pa sa kanya at pinipilit siya ng boss niyang mag-apply ng SA Post (Senior Agent). Pero para kay AL, he is still not worthy since he has to surpass his standards he set for himself. U.P. has taught him to surpass the highest of standards which is of himself.
During calls he hears his seat mate Lyn saying profanity to the customer while on mute. natawa siya and he does the same, mas malakas at malutong pa siyang magmura. Isa sa mga traits na gustung gusto ni AL sa sarili niya ay ang kanyang innate talent for obscene language. Walang patumpik tumpik kung magmura ng p*tang ina. Some people cringe but some people like that.
[to be continued]
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